Returns Policy

RETURNS

We will ONLY accept returns of good purchased on this website.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within fourteen days of receipt for a refund. Please be aware that we will not refund your return postage costs, as there is no error on our part.

To be eligible for a return, your item must be unopened and unused and in the same condition that you received it. It must also be in the original packaging.

You can return your purchase unopened and unused to us within 30 days of the date you received the item if it has been damaged during delivery, has been incorrectly advertised or isn't what you ordered. We will issue a full refund (including return postage costs) or a replacement at no additional cost. If you choose a replacement, we will dispatch it by the same delivery option you originally selected.

To start a return, you can contact us at customerservices@pinpointce.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at customerservices@pinpointce.co.uk.

Damages and issues  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds  We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.